Privacy Policy

Who We Are (Data Controller)

FixAm is operated by BestDid Technology Ltd, a company registered in Ghana. BestDid Technology Ltd is the data controller responsible for the personal data collected through FixAm (fixam.pro and the FixAm mobile app).

We process personal data in line with Ghana's Data Protection Act, 2012 (Act 843). Our legal basis for collecting and using your information is your consent, which you give when you create a provider profile, submit a review, or otherwise use the platform. You may withdraw your consent at any time by deleting your account or contacting us.

1. Information We Collect

From Customers: When you submit a review or report, we collect your name and phone number. Phone numbers are never displayed publicly. We use them to verify you, and, only if you agree, to text you about finding verified pros (see below).

From the FixAm app: If you use the app to look for a pro, we store a random ID for your install, its push token, and the last trade and area you looked at, so we can send you relevant notifications. We do not need your name or number for this. You can turn notifications off in your phone settings.

From Providers: During registration, we collect your full name, phone number, WhatsApp number, service area, bio, years of experience, Ghana Card details (number and photo), a selfie, references, and optionally a profile photo.

Messages to reviewers

When you leave a review and verify your number, the review form asks whether FixAm may text you now and then about finding verified pros. The box is ticked by default and you can untick it before you submit. If you leave it unticked, we keep your number only to verify your review and never message you.

If you agree, you can stop at any time by replying STOP to one of our messages or by contacting us. Once you opt out, we stop. We never share or sell your number, and it never appears on FixAm.

2. How We Use Your Information

• To verify provider identities and maintain platform trust
• To display provider profiles (public info only: name, category, area, bio, rating)
• To enable customers to contact providers via WhatsApp or phone
• To verify review authenticity using reviewer phone numbers
• With your consent, to text reviewers about finding verified pros
• To investigate reports and resolve disputes
• To generate anonymous usage analytics (profile views, contact clicks)

3. What We Never Share Publicly

• Ghana Card numbers or photos
• Provider selfie photos (used for admin verification only)
• Reference contact details
• Reviewer phone numbers
• Reporter contact information

4. Data Storage and Security

Your data is stored on secure servers. Ghana Card images and selfies are stored in encrypted cloud storage accessible only to FixAm administrators for verification purposes. We use industry-standard security measures to protect your information.

5. Third-Party Services

We use the following third-party services:

• Cloudinary — for secure image storage
• Railway — for application and database hosting
• Arkesel — for sending SMS (verification codes and, with consent, messages)
• Expo — for delivering app push notifications

We do not sell your data to advertisers or any other third parties.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your account and associated data (see how to delete your account)
• Withdraw your consent and leave the platform at any time

To exercise these rights, contact us. You also have the right to lodge a complaint with Ghana's Data Protection Commission (dataprotection.org.gh).

7. Data Retention

Provider data is retained for as long as the account is active. If a provider is removed or requests deletion, their Ghana Card images and selfie are deleted within 30 days. Reviews and public profile data may be anonymized and retained for platform integrity.

To delete your account, and to see exactly what is deleted and what is kept, read Delete your FixAm account.

8. Cookies

We use essential cookies for admin authentication. We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

Questions about your privacy, or want to reach the data controller? BestDid Technology Ltd operates FixAm — contact us.