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FixAm Support

Find answers, contact our team, or manage your account. We typically reply within one business day.

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Guides for customers

Finding pros, contacting them, leaving reviews and reporting issues.

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Guides for pros

Applying, verification, editing your profile and getting more jobs.

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Trust & safety

How verification works, staying safe, and what to do if something goes wrong.

Delete Your Account

You can permanently delete your FixAm provider account at any time, directly inside the FixAm mobile app:

  1. Open the FixAm app and sign in.
  2. Tap the More tab.
  3. Open Account, then tap Delete account.
  4. Type DELETE to confirm.

Deletion is permanent. Your profile, identity documents, references, reviews, and contact information are removed and cannot be recovered. If you cannot use the app, email hello@fixam.pro and we will delete your account within 7 days.

Frequently Asked Questions

How do I delete my provider account? ▾
Open the FixAm app, sign in, then go to More tab → Account → Delete account. You will be asked to confirm by typing DELETE. Once confirmed, your profile, identity documents, references, reviews and contact details are permanently removed and cannot be recovered. If you cannot access the app, email hello@fixam.pro from your registered phone's associated email and we will delete your account within 7 days.
How do I become a verified provider? ▾
Apply through the Join as Pro page or in the FixAm app. Submit your Ghana Card, a selfie, and references. Our team reviews applications within 24-48 hours. Full guide: How to Join as a Pro and Get Verified in Ghana.
How do I edit my profile or update my ID documents? ▾
Sign in to the FixAm app and use Edit Profile or Update ID Documents from your dashboard. Changes are reviewed by our team before going live.
How do I report a provider? ▾
Open the provider's profile in the app or on fixam.pro and tap Report this provider. We review every report within 24 hours.
Is FixAm free to use? ▾
Yes. Browsing and contacting providers is completely free for customers. Joining as a provider is also free.
Why was my account suspended or rejected? ▾
We suspend or reject accounts that fail identity checks, receive repeated reports, or violate our Terms of Service. If you believe this is a mistake, email hello@fixam.pro with your full name and registered phone number.

Business pages

How much does a business page cost? ▾
Nothing. It is free, like everything on FixAm. No sign-up fee, no monthly fee, no commission on your jobs, ever.
Who can open a business page? ▾
Any Ghana Card verified pro can open one business page. If you are not verified yet, join at fixam.pro/join first. Verification takes 24 to 48 hours.
Do I need a registration certificate? ▾
Yes. A certificate is required to open a business page. We accept a certificate of incorporation or a business name registration certificate from the Registrar General. Add the registration number and 1 to 4 pages of the certificate. We check it with the Office of the Registrar of Companies, which can take a few days. Your page cannot go live until the certificate is approved.
What do the two badges mean? ▾
Owner ID-verified means the person who runs the business is Ghana Card verified. Registered business means we checked the business's registration certificate. Live pages show both.
Can my staff be on the page? ▾
Not yet. In this first version the page shows only you, the verified owner. Team pages come later.
How do reviews work? ▾
Customers review the business separately from your personal profile. Your business rating and your personal rating stay separate.
Can I change the business name later? ▾
Yes. Send the new name for admin approval. The page stays live while we review, unless the name breaks the rules.
How do I close my business page? ▾
Message support from the app. We will close the page and remove it from search. Your personal profile stays.
What do customers see? ▾
Your name, logo, services, areas, photos, hours, reviews and the Run by line with your photo. They can call or WhatsApp you.
How long does review take? ▾
24 to 48 hours. We check every business before it goes live. We message you the moment it is done.
How is this different from my personal profile? ▾
Your personal profile is you. A business page is your business: its own name, logo, services, photos and reviews, run by you.