Pending, Approved or Rejected: Your Application
What happens after you apply to FixAm: the 24-48 hour review, the approval text and push, common reasons for rejection and how to fix them.
After you send your application, a person on the FixAm team reviews it within 24 to 48 hours. Your application is in one of three states: pending while we check it, approved when your profile is live, or rejected when something needs fixing. Here is what each one means and what to do.
Pending: while we review
Your application is pending from the moment you see Application Submitted! until the team decides. During that time:
- Your profile is not visible to customers yet.
- You can sign in to the FixAm app with your phone number. Your dashboard shows an hourglass next to your name.
- The team checks your Ghana Card, compares your selfie with the card, and checks your references and trades.
You do not need to do anything. If 48 hours have passed with no news, message the team on WhatsApp at +233 24 055 5040 with your full name and the phone number you applied with.
Approved: the SMS, the push and your profile link
When you are approved, we send you an SMS. It congratulates you and gives your profile link, which looks like fixam.pro/pro/your-name. If you are signed in to the app, you also get a notification that says you are verified.
From now on:
- Customers searching for your trade in your area can find you, call you and WhatsApp you.
- Your dashboard shows a green tick next to your name.
- You can send invoices and receipts, add work photos and certificates, and open a business page.
Save your profile link and share it. How to get more jobs shows what to do next.
Rejected or suspended: usual reasons and what to do
If the team cannot approve you, you get an SMS and a notification saying your application was not approved. When the team gives a reason, it is in the message. Your dashboard shows a red cross next to your name.
Things that stop an approval include:
- A Ghana Card photo is blurred, cut off or covered by a glare.
- The selfie is dark, or does not clearly match the card photo.
- The card number typed does not match the card.
- A reference could not be reached.
To fix and apply again:
- Sign in to the FixAm app with the phone number you applied with.
- On the Dashboard, tap Update ID documents under Quick actions.
- Add a clearer Ghana Card Photo, a new Selfie, or both, and tap Update Documents.
Your application goes back to pending and the team reviews it again. Ghana Card and selfie check has tips for photos that pass. If the reason was about your references or details, message the team on WhatsApp or email hello@fixam.pro.
Suspended is different. It means a live profile was taken down, for example after a customer report. The SMS gives the reason when there is one. Contact the team on WhatsApp or at hello@fixam.pro to resolve it.
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